VERY IMPORTANT - PLEASE READ
Please include all personalization and customization details in the notes section at checkout. If you forget to add them there, send us a message immediately after your purchase through Etsy (not via email).
If we do not receive your personalization request within two hours of your order being placed, we will assume no customization is needed, and your decoration will be sent as shown.
SHIPPING
Every frosting sheet is packaged with care to ensure it arrives in perfect condition and ready for your event.
Please note that shipping times are estimates, not guarantees. Orders are printed promptly once payment clears, but please allow 1–2 days for processing.
We cannot control USPS transit times, so please order early to ensure timely delivery. We are not responsible for delays caused by the postal service.
A business day is Monday–Friday (excluding weekends and holidays).
Refunds are not issued for images that do not arrive on time.
U.S. Shipping Estimates
-
USPS First Class Mail: 3–6 business days
-
USPS Priority Mail: 2–4 business days
-
USPS Express Mail: 1–2 business days
Please be aware that delays may occur due to weather or postal processing.
All orders ship within 1–2 days. Please remember that delivery is handled by the USPS and is subject to their schedule. Delivery dates shown at checkout are estimates and NOT guaranteed. SweetStead Cookie Co. cannot be responsible for postal delays and cannot issue refunds for late deliveries.
Thank you for trusting SweetStead Cookie Co. We take pride in our designs and the products we provide. Your information is kept confidential, and your satisfaction is our top priority.
If you are not completely satisfied with your order, please contact us.
RETURNS AND EXCHANGES
Because our products are personalized, we do not accept cancellations after one hour from the time your order is placed. If you need to cancel, please do so within that timeframe.
Returns are only accepted if we make an error on your order or if the incorrect item is sent. Since these items are edible and cannot be resold, they cannot be returned due to a change of mind or missing customization details.
If your item arrives damaged, please contact us immediately with a photo of the issue.
Color variations do not qualify for a refund. Printed colors may appear slightly different than what you see on your screen. Please keep this in mind if the final printed image varies slightly.
Sizes are clearly described in each listing and do not qualify for refunds. If you are unsure about colors or sizes, please contact us before placing your order—we are happy to help.
We do not send proofs automatically, but if you request one, we will gladly provide photos or digital proofs to ensure your satisfaction.
Once shipped, USPS provides a tracking number for all packages. SweetStead Cookie Co. is not responsible for lost, damaged, or delayed shipments. Please contact your local USPS office directly for assistance.
TERMS OF USE
This item is for personal use only. SweetStead Cookie Co. retains all rights. This item may not be copied, shared, forwarded, sold, or distributed.
Copyright SweetStead Cookie Co
